You may have noticed we now have 24/5 chat support on your website. You also may have noticed that there are real people who answer these, in approximately real time. So far, customers seem to really like this!
Of course we can't afford seasoned engineers answering chat 24hr/day, but nevertheless Joseph, Janelle, and Jason can probably help at least point you in the right direction 75% of the time.
For everything they can't help with they will open a ticket for you, which will be addressed ~<24 hours by an engineer - typically Tim, Mark, and/or Jonathan.
We would like to do even better, and we need your help.
Are you a seasoned engineer who would enjoy helping out other engineers once/day for ~1 hr? Please let us know! firstname.lastname@example.org.